The Chief Operating Officer (COO) is a senior executive responsible for overseeing the day-to-day operations of the organization and ensuring the company operates efficiently, effectively, and in alignment with strategic objectives.
This role is located in Albuquerque, NM and offers a relocation package for non-local candidates.
Leadership Profile
The successful COO will be:
- Decisive, disciplined, and execution-oriented.
- Highly organized with a strong process and systems mindset.
- Comfortable driving change and holding teams accountable.
- Respected as a leader who inspires ownership, followership, and results.
- Hands-on when needed, but capable of delegating effectively and developing leaders
Responsibilities:
Operational Leadership
- Provide clear, decisive leadership across all operational functions, ensuring alignment with company goals and performance expectations.
- Identify operational inefficiencies, design improvement initiatives, and lead execution to drive scalability and productivity.
- Establish strong checks and balances, particularly within accounting and financial operations.
- Ensure the organization operates efficiently, effectively, and with consistent accountability.
Financial & Accounting Oversight
- Oversee accounting operations, ensuring accuracy, transparency, and appropriate internal controls.
- Ensure timely, reliable financial reporting, including financial statements and cash flow reporting.
- Partner with finance and accounting teams to strengthen processes, documentation, and institutional knowledge retention.
- Drive financial discipline and support informed decision-making across the organization.
Asset Management & Real Estate Operations
- Oversee asset management functions, ensuring optimized performance across the real estate portfolio.
- Provide leadership and support for property acquisitions and dispositions.
- Leverage strong working knowledge of Yardi to ensure accurate reporting, operational efficiency, and data integrity.
People & Organizational Leadership
- Lead, mentor, and develop department leaders and teams, fostering a culture of ownership, accountability, and continuous improvement.
- Evaluate organizational structure and staffing levels, addressing overstaffing or misalignment where necessary.
- Inspire followership through credibility, experience, and a hands-on leadership style.
- Drive performance standards and ensure teams are empowered, supported, and held accountable.
Process, Systems & Governance
- Develop, document, and implement standard operating procedures across departments.
- Strengthen institutional knowledge retention and reduce reliance on tribal knowledge.
- Ensure compliance with legal, regulatory, and internal governance standards.
- Partner closely with Legal and HR to support sound risk management and people practices.
Qualifications & Experience:
- Minimum of 20 years of relevant experience, preferably within commercial real estate ownership and operations.
- Broad and diverse background across real estate operations, accounting/finance, asset management, and organizational leadership.
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Strong working knowledge of Yardi required.
- Proven experience with property acquisitions and dispositions.
- Demonstrated track record of identifying inefficiencies and leading operational improvements.
- Experience advancing through the ranks, with a deep understanding of how organizations function at all levels.
- Strong leadership presence with the ability to guide, direct, and elevate performance across teams.
