Collections Specialist - Real Estate/Property Management
We are seeking a detail-oriented and proactive Collections Specialist to oversee rent collection processes and support landlord-tenant relations across a residential portfolio. This role is responsible for managing delinquency, ensuring accurate financial records, and coordinating with internal teams and external legal partners to resolve outstanding balances.
Responsibilities:
Collections & Resident Relations
- Monitor resident ledgers and delinquency reports to ensure accuracy and timely collections
- Communicate with residents regarding outstanding balances and payment plans
- Research and resolve payment discrepancies and account issues
- Track and enforce payment agreements and financial commitments
- Support resident outreach efforts to encourage timely rent payments
Legal & Compliance Coordination
- Assist with initiating and tracking legal proceedings related to nonpayment and lease violations
- Coordinate with legal counsel to ensure cases progress in accordance with timelines
- Prepare and review documentation for legal filings, agreements, and court proceedings
- Maintain accurate records of legal activity and case updates
Reporting & Systems Management
- Generate and maintain reports on arrears, collections performance, and legal cases
- Update internal systems with resident status, legal actions, and financial data
- Ensure all documentation is organized, accurate, and up to date
Cross-Functional Collaboration
- Partner with property management and accounting teams on financial and operational matters
- Provide guidance on best practices for rent collection and resident communication
- Assist with onboarding processes to set clear payment expectations for new residents
Qualifications:
- 2+ years of experience in collections, property management, or legal administration
- Strong understanding of rent collection processes and tenant relations
- Experience working with financial records, ledgers, and reporting
- Excellent communication and problem-solving skills
- High attention to detail and ability to manage multiple priorities
- Proficiency in Microsoft Office and property management systems (e.g., Yardi or similar preferred)
