General Manager – Luxury Multifamily Portfolio

Privately held, fully integrated real estate development and investment company is seeking a General Manager to oversee the operations and performance of a portfolio of luxury multifamily communities, including new developments and existing assets. This individual will ensure operational excellence, deliver a five-star resident experience, and uphold the company’s commitment to quality, service, and design.

Responsibilities:

• Oversee day-to-day operations of multiple luxury multifamily properties in alignment with company policies and standards.
• Lead, train, and support on-site teams including concierge, maintenance, and housekeeping staff.
• Maintain a high level of resident satisfaction by ensuring timely, professional communication and service.
• Develop and manage property budgets; analyze financial performance and report on key metrics.
• Conduct regular property inspections to ensure maintenance, presentation, and service standards are met.
• Negotiate and manage vendor and service contracts.
• Partner with marketing teams on lease-up campaigns and resident engagement initiatives.
• Collaborate with design and construction teams to ensure alignment with company branding and operational needs.

Qualifications:

• Bachelor’s degree required.
• 5+ years of experience managing operations for high-end multifamily properties; including hospitality experience and/or understanding of the integral operations of a five-star resort within a multifamily community.
• Proven success in luxury lease-up environments (high-rise or mid-rise communities).
• Background in an entrepreneurial or developer-led real estate organization preferred.
• Strong financial acumen with the ability to create and manage budgets and analyze financial statements.
• Exceptional leadership, communication, and organizational skills.
• Detail oriented with the ability to multi-task and adapt to changing priorities.
• Proficiency in Yardi and Microsoft Excel.
• CAM or other residential management certifications are a plus.