COMMUNITY MANAGER
The Community Manager is responsible for the day-to-day operations of the property, ensuring it runs smoothly, stays profitable, and meets company standards. This role leads the on-site team, manages resident relations, oversees maintenance, and ensures financial and operational compliance.
Responsibilities:
Property Operations
- Oversee daily operations to ensure the property is clean, safe, and well-maintained.
- Work with the Asset Manager to set rental pricing and meet occupancy goals.
- Keep records organized, review leases, approve move-outs and move-ins, and ensure charges match lease terms.
- Approve renewal offers and handle month-end reconciliation.
Financial Management
- Collect and deposit rent payments on time.
- Handle delinquencies, payment plans, and evictions when needed.
- Make sure all financial records are accurate and match banking deposits.
Team Management
- Lead the on-site team: manage schedules, approve timecards, and support staff performance.
- Conduct evaluations and recommend staffing or disciplinary actions.
- Support the leasing and admin team to ensure strong performance.
Resident Relations
- Ensure high resident satisfaction with quality units and timely maintenance.
- Partner with the leasing team to hit occupancy and renewal goals.
- Resolve resident concerns in line with company policies.
Maintenance Oversight
- Manage unit turns, routine maintenance, and vendor work to meet timelines and standards.
- Walk the property daily to check for safety and cleanliness issues.
Compliance & Reporting
- Keep housing paperwork complete and audit-ready.
- Maintain accurate records for internal reports and lender compliance.
Qualifications:
- 1-2+ years of experience in property management or a similar role
- Strong leadership and team management skills
- Strong understanding of leasing operations, compliance, and property finances
- Confident decision-maker with strong communication skills
-
Organized with strong attention to detail.
